Hadley Spadaccini

Hadley leverages her quantitative background and marketing expertise to create strategic content for reporting, analytics, statistical modeling, benchmarking, and AI at Medallia.

Empathy Over Algorithms: Why Smarter AI Still Needs Employee Trust to Succeed

The next generation of artificial intelligence is within reach, but it will never reach its…

October 13, 2023

Customer Experience

What Even is Artificial Intelligence? Simplifying AI for Customer and Employee Experience Pros

Artificial intelligence is all the rage, but what might it mean for the experience industry?…